Privacy Policy

Introduction

draxolenti.top Ltd ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website draxolenti.top or use our restaurant menu performance reporting services.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is located at 109 Baggot Street, Dublin, D90 3609, Ireland. Registration Number: CRO513687.

Data We Collect

We collect and process various types of personal data depending on how you interact with our services. The data we collect includes:

• Contact Information: Name, email address, phone number, company name, and postal address when you contact us or request our services
• Website Usage Data: Information about how you use our website, including IP address, browser type, pages visited, time spent on pages, and referring websites
• Restaurant Data: Menu information, sales data, and performance metrics that you provide for our reporting services
• Communication Records: Correspondence, enquiries, and support requests you send to us
• Technical Data: Device information, operating system, and technical preferences related to our services

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and legal obligations:

• Service Delivery: To provide restaurant menu performance reporting services, generate analytics, and deliver insights to improve your business operations
• Customer Support: To respond to enquiries, provide technical support, and assist with service-related questions
• Business Communication: To send service updates, important notifications, and respond to your requests
• Website Improvement: To analyse website usage, improve functionality, and enhance user experience
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms of service
• Marketing (with consent): To send relevant information about our services, industry insights, and updates if you have opted in to receive such communications

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in delivering our services, such as hosting providers, analytics services, and payment processors
• Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of business assets, subject to appropriate data protection safeguards
• With Your Consent: When you have explicitly consented to the sharing of your data for specific purposes

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data transmission, access controls, and regular security assessments.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention periods vary depending on the type of data and the purpose for which it was collected:

• Contact Information: Retained for the duration of our business relationship and up to 7 years after for legal and tax purposes
• Website Usage Data: Typically retained for 26 months for analytics purposes
• Restaurant Data: Retained according to your service agreement and applicable data protection requirements
• Marketing Communications: Until you unsubscribe or withdraw consent

Your Rights

Under the GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request information about the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing of your personal data
• Right to Data Portability: Request transfer of your personal data to another service provider
• Right to Object: Object to processing of your personal data for direct marketing or legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing based on consent at any time

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month and may require verification of your identity.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

• Email: [email protected]
• Phone: +353 18601874
• Address: draxolenti.top Ltd, 109 Baggot Street, Dublin, D90 3609, Ireland

You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data in accordance with applicable data protection laws.